Terms and Conditions

General Terms and Conditions of skatedeluxe OHG

1. Scope

All deliveries and services of skatedeluxe OHG (hereafter skatedeluxe) through the online shop on the domain skatedeluxe.ch are undertaken exclusively on the basis of the general terms and conditions at the time of the particular order. They apply for all business transactions and deliveries within Switzerland. Skatedeluxe acknowledges conflicting conditions only if we have expressly acknowledged them in writing.

2. Contract conclusion, contractual language and pricing

The sales contract becomes effective upon the shipment of the order. Contract conclusion can be effected in English. All prices shown include the value-added tax and other price components and are therefore to be understood as final prices.

3. Delivery and shipping costs

You will receive your order in one single package if possible. We reserve the right to partially deliver your order if there are bulky products or if a product will be available at a later time. This is no disadvantage for you since we pay for the additional shipping costs. Find all information about shipping costs for your delivery here: Shipping costs

4. Payment options

You can choose from different payment methods: Postfinance Card and Postfinance E-Finance, Sofortbanking, credit card, PayPal and pay in advance (bank transfer). We reserve the right to exclude certain payment methods. If you choose to pay in advance you will receive our bank information together with the order confirmation. The money transfer is to be made to the indicated account within 10 days. More information about payment: Payment

5. Falsities

We consider obvious errors, translation errors, mistakes in writing, misprints or calculation errors occurring while offering products or processing orders to be non-binding.

6. Return policy

We grant you a voluntary right to return any merchandise within 100 days under the following conditions:

Return instructions:

You may cancel the contract by returning the merchandise within 100 days after receipt. Punctual dispatch suffices to comply with the time limit. To exercise the right to return, it is required that the whole and undamaged merchandise has only been tried on, as it would be in a retail store. We ask you to return the merchandise in its original wrapping using the free return label that we add to each package. If you do not have a prepaid return label, please contact our customer service.

The return is to be sent to:

skatedeluxe
Postfach
9029 St. Gallen

Consequences of return: We refund already-made payments within 10 days after receipt of the merchandise at the above-mentioned address, in the case of the correct exercise of the right to return.

Exclusion of return policy
The right to return does not apply to contracts:

  • if the delivered product has been manufactured according to specifications by the purchaser, or if it has been altered due to the purchaser's personal requirements, or if it was never been meant to be returnable due to the properties of the product
  • if the delivered product is an audio or video storage medium or software and has been unsealed by the recipient
  • if the delivered product is a newspaper, journal or magazine

7. Reservation of title

The delivered goods remain our property until full payment of the purchase price has been received.

8. Reservation in the event of non-availability

The availability of certain goods offered in our online shop cannot be guaranteed in special events. We, therefore, reserve the right to cancel the service in the event of non-availability. In this case, we will inform you immediately and refund any payments that have already been made.

9. Liability

For negligent breaches of the contract's main obligations, our liability is limited to average foreseeable and direct losses that are typical both for the contract and the nature of the goods. This limited liability also applies to negligent breaches of duty caused by our legal representatives or auxiliary staff.
Incidentally, we are liable according to legal regulations if the contractual partner asserts compensation claims for damages or losses which are the result of intent or gross negligence, including the result of intent or gross negligence caused by our legal representatives or auxiliary staff. If we are not charged with grossly negligent or intentional breaches of duty, our liability is limited to average foreseeable damages which might be typical for these circumstances.
The above limitations of liability do not apply when damages or losses are caused by injury to life, body or health.

10. Warranty

In the case of defects in delivered goods, statutory rights apply.

11. Data storage

We would like to point out that entered data is processed and stored using electronic data processing equipment. Personal data is kept confidential and used for business purposes only. More information is available here on our website: Data protection

12. Applicable law

These general terms and conditions are subject to Swiss law. For all disputes resulting from or associated with these terms and conditions, the closest court to the consumer's residence is exclusively responsible.

Last updated: 12.12.2017