Customer Service Agent French / Spanish in Jena, Germany

Controller

With over 10,000 products and 250 top brands, the skatedeluxe online skateshop offers a wide range of skateboard decks and hardware, shoes and skate-related streetwear as well as some selected snowboard goods.
Besides the wide product and brand selection, skatedeluxe provides a high-quality in-house customer service to guarantee a smooth and fast order for every customer.

Are you communicative, friendly and highly focused on customer satisfaction? Would you like to work in a young team? Then this may be the job for you.

What you'll be doing

  • communication with our customers per e-mail and phone
  • individual consulting for our national and international customers regarding our services, products, invoices and personal requests
  • resolution of customer issues and complaints
  • translations of product descriptions and content

What you'll need

  • confident communication in both clearly spoken and written French or Spanish
  • good written and verbal English skills, at least level B2
  • interest in streetwear, skateboarding, longboarding and snowboarding or high willingness to learn more about board sports
  • a professional, proactive and ‘can do’ attitude with exceptional attention to detail
  • strong communication skills
  • careful and reliable working style
  • patience, optimism, team spirit and flexibility
  • experience in customer service (not a requirement)

What we offer

  • an attractive office environment, flexible working hours and a mini ramp
  • a friendly and dynamic team with a flat hierarchy
  • full-time job

Apply for the opportunity to join our team in the heart of Jena: jobs@skatedeluxe.com.