FAQ - Frequently Asked Questions

How do I get stickers and free stuff?

How do I purchase/order?

  1. Choose an article

    Choose the article(s) and the size that you would like to purchase and add them to your shopping cart by clicking the "Add to shopping cart" button. As soon as you have made your selection click on "Shopping Cart" and then "Checkout". We offer a variety of filters (size, colour, material etc.) to facilitate your quest for the right article.

  2. Sign up

    To complete your order you have to sign up once. If you've already signed up, you can log in with your e-mail address and your password and have a look at your free customer account and your orders.

  3. Enter address

    On the next page you are requested to enter your address. Please make sure that the given name is indicated on the doorbell and the letter box. If you indicate a phone number we can call you to help faster if there are any problems. After that, click on "Continue" and choose your delivery method.

  4. Payment

    This page displays your payment options. Please choose the desired payment method. If desired you can state an individual billing address.

  5. Confirmation

    Click on "Continue" once more and you will see your order summary. If everything is correct, click on "Purchase" and your order will be sent to us automatically. According to the payment method further steps are needed to finish the order completely. You will immediately receive an order confirmation by e-mail when we obtain your order. As soon as we ship your order you will receive a shipping confirmation via e-mail.

Can I change or cancel my order afterwards?

You can change your order by phone or e-mail until it is packed. Please be aware that we try to pack you order as fast as possible. The sooner you let us know, the better! You can also place a new order and tell us what you want to change in the comment field when choosing your payment method. If it’s possible consider it done. Please note that an item is not available online anymore if the last one is already reserved in your order.

Can I also order by phone?

We gladly accept your order by phone.

How can I inform you about special wishes concerning the purchase?

In the order process when choosing your payment method you can find a personal comment field which you can use to tell us about your questions and wishes.

Some examples:
  • Grip job: If you want us to mount the grip tape on the deck for you, please accept our condition by writing it into the field for notes: Please mount the grip tape on the deck. I confirm, that I am refraining from my right to return. Please be aware that we cannot take the deck back with the mounted grip tape if you don't like it. If you ordered several grip tapes or decks please define precisely which grip tape should be mounted on which deck.
  • More stickers: If you would like to get more stickers than the offered ones in the shopping cart please add your comment for more stickers in the comment field. If available we will happily add more stickers to your order.
  • If you don't want your parcel being delivered to your neighbour if you are not at home please write: Don't deliver it to the neighbour
  • If you want to have your parcel delivered at a special day, write it down in the field for notes. If possible we will send your parcel exactly so that it will arrive on the day you desire.
  • If the purchase is supposed to be a gift without an invoice, inform us and we won't put an invoice inside the parcel unless transport requires it.

Can I make a reservation for an item?

Yes, by placing an order. All ordered items are reserved for you as soon as we receive your order. If you need longer than 7 days for making the payment, please tell us by phone or by e-mail.

Do the articles look like on the pictures?

We offer all articles as true to original as possible. However, there may still be differences depending on the monitor or lighting. If an article does not fully meet your expectations, you can send it back to us and either exchange it or get your money back.

Related topic: Return

How do I find the right size?

Our size conversion charts helps you finding the right size. If you are not sure, please write us an e-mail or call us. We will advise you best possible and we are also happy to take the exact measurements of the desired article for you.

Why is my size not being displayed?

All the articles you can see in our online shop are in stock. Any sizes that are not displayed are sold out. If you want to know whether we will get the article or a size back in stock, please write us an e-mail or call us.

Which types of coupons/vouchers exist?

There are two different types of coupons: vouchers and discount coupons. Both types of coupons can be redeemed in your shopping cart before checkout.

1.) Vouchers

You can buy a voucher or receive one if you have returned your purchase and indicated on the return form that you would like to receive a voucher as a coupon.

  • You can use a voucher like real money to pay your order. You can also redeem it together with a discount coupon
  • If the amount of your voucher is insufficient to complete an order, please select a payment method for the remaining amount
  • Remaining credit will stay in your shopping cart and will automatically be used for your next order
  • If you don’t need a voucher any longer, please inform us by phone or e-mail and tell us your bank details for reimbursement
  • Vouchers are valid for three years after the end of the calendar year in which the voucher has been issued. When you purchase a voucher, the end date of its validity is indicated on
2.) Discount coupons
  • For each order only one discount coupon can be redeemed
  • A discount coupon is valid only if a certain minimum merchandise value is reached. This value is displayed together with the expiration date after you have redeemed the coupon in your shopping cart and is also written on the invoice that you will receive with your delivery
  • Discount coupons can become void in case of returns or cancellations, e.g. if the merchandise value falls below the coupon’s required minimum. The discount will be granted again for an exchange order if the new purchase exceeds the minimum merchandise value
  • Each discount coupon is only valid for a limited period and cannot be redeemed after the end of validity. If you need a new discount coupon, please tell us the old discount code and request a new discount coupon

How to get coupons? Click here :)

Where can I redeem my coupon?

You can redeem coupons in your shopping cart before checking out. After you successfully redeemed your coupon a confirmation message with details about the coupon will be displayed. Please mind the minimum merchandise value of the discount coupon.

Why has my coupon not been redeemed?

Discount coupons will only be saved while your session lasts (as long as you are logged in). If you have been logged out and log in again you have to enter your discount coupon again. Vouchers will automatically be saved in your customer account. You can check in My vouchers and credit which vouchers you can still redeem and what your current credit is. If you can't see your credit, please contact our customer service.

What is your privacy policy?

We are very careful with your personal data. Here's all information about our data privacy.

How can I delete my customer account?

You can deactivate your customer account in "My account". If you haven’t placed any orders, we will delete your customer account. As far as storage periods due to trade and taxlaws have to be concerned, the length of storage can take up to 10 years.

Do you have a print catalogue?

No, we don't have a print catalogue. Our range of products grows every day and print media is not fast enough for permanent changes.

Why is my country not being displayed?

skatedeluxe is available on two domains for now:

If your country is not available on any domain, please contact us and we will check how we can help you.