Customer Service


From Monday to Friday, your order will be shipped as soon as possible and fully insured.

Related topics

» More about shipping

Depending on the country and shipping method, we offer various payment methods.

Related topics

» More about payment

You can return any item within 30 days of reciept with no questions asked. To do so, go to your customer account, select the order under "Orders", click on "More details" and finally select "Make a return".

Related topics

» More about returns
FAQ - Frequently Asked Questions

Here are the answers to the most common questions.

» View the FAQs
Contact the skatedeluxe customer service team

Do you have a problem or are there more questions you’d like for us to answer? Our customer service team is always happy to help and can be reached by phone, e-mail and Live Chat. All messages are usually answered within 24 hours.

» Contact us
Size charts

Our size charts will help you find the right fit. Since the manufacturers are often companies from the US, size conversions sometimes deviate from EU norms. Also, note the different conversions for women and men.

For the shoes in our shop, you can view the available sizes in US, USW, EU, and UK sizes. In our size charts, you'll find the conversion tables of all manufacturers.

The matching size chart for children's shoes is always displayed as a product image in the product details of that specific shoe.

» All charts
Things to know in our blog

Here you can found out more about:

» To the blog
Shop rating

Your opinion is very important to us so we can constantly improve. We are always happy about your rating and feedback! If you were not satisfied, please contact us.

» Rate skatedeluxe at Trustpilot